Reporting - Non LEIAA users

Modified on Fri, 02 Feb 2024 at 11:42 AM

Non-LEIAA users have access to a reporting feature, enabling them to report any situation through a helpline or online form.


Please note that an administrator can configure almost all of the provided HTML text in the reporting settings.


The start page is accessible at https://your_leiaa_instance/reporting.



Starting with "FREQUENTLY ASKED QUESTIONS," users can refer to this page to gain a better understanding of how reporting works. A LEIAA Admin has CRUD access to FAQs, signifying that the FAQ page will contain data customized to your organization's needs.


 

"REPORT A CONCERN": On this page, users can initiate the reporting process either by phone or through an online form.



When clicking "BY PHONE," users will have access to helpline contacts configured by your LEIAA Admin through the reporting settings.


If a user chooses to report the issue online, they will be presented with an online form. Upon completing the form submission, the user will receive a report key, which will be used to access the follow-up feature.



When returning to the main reporting screen and clicking "FOLLOW UP" the user will be presented with a login screen, if the user chooses to be anonymous it will ask for the report key and password if not it will have 2FA turned on to the provided email.

After authenticating the user will have access to a copy of the report and a secure communication channel with representatives




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